SMS Terms

What this program includes

Car Rentals R Us offers optional automated texts about your rental: reservation status, identity and insurance verification reminders, pickup and return instructions, rental changes, payment and deposit status, and help with your trip. Actionable messages direct you to your secure Guest Portal. This program does not include promotional offers, unrelated marketing, purchased lists, or messages on behalf of other businesses.

Your choice and consent

You may request text updates by entering your own mobile number and actively selecting the optional SMS checkbox on our registration or text-preference form, then submitting that form. The checkbox starts unchecked. Merely providing a phone number, creating an account, or renting a car does not enroll you. Consent is not a condition of purchase, rental, or account creation. Your rental terms and verification requirements are separate.

An opt-in request is recorded separately from verification of your mobile number. It does not activate texting before the program and required checks are ready. Separate one-time security or signature codes that you explicitly request are not a subscription to this rental-update program.

Message frequency and cost

Message frequency varies with your rental and the steps you need to complete. Message and data rates may apply according to your mobile carrier plan. Contact your wireless provider about charges. Carriers are not liable for delayed or undelivered messages. Texts are not a guaranteed or emergency communication channel; check your Guest Portal for current trip details.

Stopping text updates

Once messaging is active, reply STOP to a CRRU rental text to unsubscribe. You may receive one final opt-out confirmation, then no further messages from this program unless you provide fresh consent. You may also submit a stop request through Text preferences, email book@carrentalsrus.org, or call 864-888-7438. Stopping texts does not cancel a reservation or remove access to your Guest Portal. A new unverified web request does not automatically override a previous opt-out.

Getting help

Once messaging is active, reply HELP for support information. You can also contact book@carrentalsrus.org, call 864-888-7438, or open your Guest Portal messages. In an emergency or immediate danger, call 911 rather than relying on a text reply.

Your number and privacy

Only submit a number you personally use and control. Let us know before changing or giving up that number. We do not sell, rent, or transfer your SMS consent. Mobile information is not shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from other data-sharing arrangements. See our Privacy Policy for the program's data practices and consent-record information.

Driver Program inquiry updates

The Driver Program inquiry form has its own optional, unchecked SMS choice. Selecting it permits updates about that inquiry and its application steps only, not promotional offers or unrelated rental notifications. These frequency, rate, STOP, HELP, and privacy terms also apply to inquiry updates. Email consent is a separate choice, and you may submit an inquiry without agreeing to texts.

Program changes

These terms govern the CRRU rental-update and inquiry-update purposes disclosed above. Changes will be posted here. A broader message purpose requires separate consent; a change to these terms does not silently enroll you in marketing.