Privacy and verification notice

Information used for verification

License verification may involve your name, date of birth, address, driver’s-license details, document images, a live selfie, device information, and fraud signals. Insurance verification may include your carrier, policy status, effective dates, coverage information, listed drivers, and policy documents.

How the information is used

We use verification results to confirm identity, evaluate rental eligibility, prevent fraud, review reservation requests, satisfy insurance or legal requirements, and protect guests and fleet vehicles. Automated results may be referred to authorized staff for manual review.

Service providers

When enabled, Stripe Identity processes license and selfie information, and Canopy Connect processes insurance information that you choose to share. Their hosted experiences present their own terms and consent notices.

Gig Driver Rentals applications and documents

The rideshare program collects your name, account email, phone, city, age-range answer, license-status answer, driving-history category, platform information, timing and readiness answers. Save progress stores a draft with your account; submitting makes your application available in the owner review workspace. No payment is collected by submitting an application.

The private document center can store license-front and license-back images, proof of address, platform profile screenshots, and insurance or earnings documents when requested. These uploads are linked to your rideshare application and can be accessed by you and authorized administrators through temporary links. Uploaded license copies are stored by this app for manual review; they are not an automated identity or motor-vehicle-record check. Do not upload Social Security cards, payment cards, passwords or banking credentials. Redact unrelated financial account numbers.

Files are limited to JPG, PNG, WebP or PDF, 10 MB each, with two per category. Type and size checks do not constitute malware certification or verification of the contents. Only provide documents relevant to your application. Contact us using the details below for a replacement or deletion request, identifying your application reference; do not email sensitive documents. Requests are reviewed subject to applicable recordkeeping, dispute and fraud-prevention needs. A submitted application, uploaded file or review status does not reserve a vehicle or establish insurance coverage.

Vehicle photos and trip evidence

Main-driver arrival, pickup, return, and incident photos are stored as private files linked to your reservation. They are used to document vehicle condition, review trip issues, and support reimbursement, insurance, or damage workflows. The owner compares the main-driver arrival photo with the verified license before manually releasing the lockbox code. Arrival photos are not automatically face-matched by this app. These files are not placed in the public vehicle gallery.

Storage, access, and deletion

Car Rentals R Us stores the provider reference, verification status, timestamps, and limited audit information needed to operate the reservation. When a hosted verification provider is used, its raw license images, identity-provider selfies, and carrier-login credentials stay with that provider. License images uploaded separately to the rideshare document center are stored privately by this app for manual review, as described above. Insurance proof uploaded to this app and the separate driver-at-car photo are stored privately with the reservation. The guest and authorized owner can view these through temporary access links. Access is restricted to authorized personnel. Retention or deletion requests are handled subject to applicable legal, fraud-prevention, insurance, and recordkeeping requirements.

Your choices

License verification, passed security screening and accepted rental coverage are required before approval. Submit existing full coverage or non-owner coverage for review; the coverage must be accepted for your particular rental. Third-party coverage purchase is not available yet. If you cannot use a hosted verification method, contact us for an alternative review process.

Optional rental text updates and consent records

Providing a phone number does not enroll you in rental text messages. The SMS checkbox is separate, optional, and unchecked by default. You may create an account or rent without selecting it. Opt-in requests are not active text subscriptions until messaging setup, mobile-number confirmation, and consent checks are completed. Your Guest Portal remains available without texts.

We record the mobile number you submit, your consent choice or withdrawal, the disclosure text and version shown, the form's source URL, submission time, and limited request information. Registration choices are associated with your account. Public web-form submissions are unverified requests and do not establish phone ownership. A protected fingerprint derived from request information supports abuse prevention; we also retain the browser's user-agent description. We retain consent and withdrawal records as needed to document your choices, prevent unwanted messages, and meet applicable recordkeeping obligations.

The Driver Program inquiry form separately records its SMS and email choices, the relevant disclosure version, source, and submission time. Its SMS choice is limited to the inquiry and application steps. It is not automatically transferred to the rental-update program.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or transfer SMS opt-in lists or consent. Messaging infrastructure providers process destination numbers and message content only as needed to deliver our service; this does not grant them independent marketing permission.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Once messaging is active, reply STOP to withdraw consent or HELP for help. You may also use our text-preference form, contact book@carrentalsrus.org, or call 864-888-7438. Withdrawal does not cancel your rental. Message frequency varies by rental; message and data rates may apply. This SMS program excludes promotional offers and unrelated marketing.

Account, booking and payment records

We collect the profile and contact details you provide, reservation dates, vehicle and pricing choices, messages, agreement signatures and acceptance records, transaction references, and trip records to operate your rental. Payment providers process card details; CRRU uses payment references and limited card information for billing, refunds and disputes. Do not send card numbers, banking passwords or identity documents by email.

License copies and a selfie holding the license uploaded directly to your customer profile are private files for owner review. These are separate from a hosted Stripe Identity check and do not by themselves establish verified identity. The agreement uses masked license details; it does not embed the license image.

GPS and vehicle data

Where the vehicle is equipped with GPS or telematics, CRRU and the provider identified in your agreement may process location, trip and mileage information, operational or diagnostic information, and event data available from that device. We use this for vehicle security, locating overdue or stolen vehicles, roadside assistance, mileage verification, maintenance, incident investigation and applicable claims. The type of information depends on the installed device. We do not use your separate driver-at-car photo as an automated face-match result.

Vehicle data and relevant rental records may be shared with authorized service providers, insurers or claims professionals, law enforcement where lawfully required or appropriate, and advisers handling a dispute. Access should be limited to the information needed for that purpose. Do not assume a rental vehicle has a private location history. Ask CRRU about the installed device before booking.

At return, unpair your phone and remove stored contacts, navigation destinations and other personal infotainment data. This does not delete CRRU's separately retained rental or vehicle records.

Retention and privacy requests

We keep records needed to operate bookings, document agreements and consent, handle payments and claims, prevent fraud, and satisfy applicable tax, insurance, legal and recordkeeping requirements. We review requests for access, correction or deletion against those needs. An open claim, dispute, legal hold or required retention period may prevent immediate deletion. Provider-held records follow the provider's own process; CRRU cannot promise deletion of records outside its control.

To make a request, email book@carrentalsrus.org with the subject “Privacy request”, or message CRRU from your signed-in Guest Portal. Include the request type and reservation reference if applicable. Do not attach a license, payment card or password. We may verify your identity through the portal before disclosing information or acting. We will explain any information still needed, records retained, or limits on the request. These requests do not automatically cancel a booking, change required eligibility checks or delete financial obligations.