Get approved
Identity, security, coverage, payment and availability are checked.
24/7 Booking Support
Chat with VERA.
A clear next step, anytime.
Online booking and self-service pickup are available around the clock. Pickup still requires completed verification, approval and released access. VERA is your virtual booking assistant; human review and replies may take time.
Show you’re at the car
Submit the required main-driver arrival photo with your physical license visible. Vehicle-condition photos are optional.
Wait for your code
Our team verifies the driver photo and manually releases the lockbox code in your private trip.
Pickup to return
The details, without the guesswork.
More help from CRRU
Need a hand?
Call Caroline, our virtual receptionist, or send the fleet a message. Human review and replies may take time. If you have a reservation, include its reference.