Coverage & protection

Know what applies before you commit.

Coverage requirements depend on the vehicle, rental program, approved use, and driver. Exact requirements, applicable protection, deductibles, exclusions, and renter responsibilities are provided before payment.

CRRU business coverage

Coverage must be confirmed for the specific rental program before a vehicle is released. Do not assume off-trip vehicle coverage protects an active rental or gig-work trip. Any applicable business policy does not automatically eliminate a renter’s contractual responsibility.

Your existing policy

If you submit personal or commercial auto insurance, CRRU reviews the documentation for the specific rental and intended use. An insurance card by itself does not guarantee the policy responds to a rented vehicle or gig activity.

Physical damage

Responsibility for damage to the CRRU vehicle depends on the rental agreement, any applicable insurance, approved protection products, deductibles, and the facts of the incident. Exact terms are shown before rental.

Platform insurance

Uber, delivery apps, and other platforms may provide coverage only during defined app activity. Platform protection is not assumed to apply during every part of a CRRU rental.

Only approved drivers and approved use

Unauthorized drivers, unapproved platforms, prohibited use, or failure to follow accident-reporting requirements can affect contractual responsibility and available coverage.

If an accident or incident happens

Get to a safe location and contact emergency services when appropriate.
Document the vehicles, plates, roadway, damage, and relevant app/trip screen.
Notify CRRU promptly through your trip portal or the listed support contact.
Do not authorize non-emergency repairs, dispose of the vehicle, or privately settle a claim without CRRU approval.
Preserve platform, trip, photo, telematics, and police-report information.

For Driver Program use, review the Driver Program page. For a direct rental, check vehicle availability.